Complaints
If you are dissatisfied with our services, you have the right to submit a complaint to BlockSettle AB. We handle all complaints promptly, objectively and correctly.
How to Submit a Complaint
You can submit your complaint via:
Email: [email protected]
Post: BlockSettle AB, Idunavägen 2, 216 19 Malmö, Sverige
To enable us to handle your case efficiently, please provide:
- • your name and contact details
- • a description of the matter
- • relevant information about the service in question
Handling and Response Times
- • We will acknowledge receipt of your complaint without undue delay
- • We aim to respond to complaints within 14 days
- • If handling takes longer, we will inform you of the reason and when you can expect a response
Escalation
If you are not satisfied with our response, you may contact:
ARN handles disputes between consumers and businesses.
https://www.arn.se
https://ec.europa.eu/consumers/odr
Supervision
BlockSettle AB is subject to supervision by Finansinspektionen (to the extent that follows from applicable regulation and the company's authorisation or registration).
Finansinspektionen is the supervisory authority and does not handle individual disputes between customers and companies. Finansinspektionen
Internal Complaint Handling
BlockSettle AB has established procedures for handling complaints that ensure an independent, objective and correct review.
Complaints are handled by a designated function that is organisationally separate from the business to which the complaint relates, to the extent proportionate to the size and organisation of the business.
- • All complaints are registered and documented
- • Complaints are investigated based on available information and relevant circumstances
- • Decisions on complaints are reasoned and documented
- • Identified shortcomings are used as a basis for improving internal processes and procedures
BlockSettle AB continuously analyses received complaints to identify systematic shortcomings and reduce the risk of recurring problems.